blueEX Helpline Number and Customer Support
Last reviewed: 2026-09-09
Independent Directory Notice: blueextracking.com is an independent tracking website. We are not owned, run or endorsed by Universal Network Systems Limited (blueEX). The contact details below come from the official blueEX contact directory.
blueEX customer service contacts
For tracking questions, delivery holds or problems with a rider, use the blueEX contacts below. They are taken from the official blueEX contact directory:
National UAN Helpline
(021) 111-258-339
The nationwide UAN (021-111-BlueEX) puts you through to blueEX customer service. It works from every network. blueEX lists its delivery and branch hours as Monday to Saturday, 9:00 AM to 6:00 PM.
Customer Support Email
ask@blue-ex.com
Use email for written claims, proof-of-delivery (POD) papers, billing questions and delivery disputes. Put your tracking number in the subject line.
blueEX offices in major cities
If you need help in person, want to collect a parcel or need a local office, contact the blueEX station in your city:
Karachi (Head Office & Operations Hub)
Plot # 5, Banglore Town, Near Awami Markaz, Main Shahrah-e-Faisal, Karachi.
Phone: (021) 111-258-339
Lahore
No blueEX office address in this city has been confirmed by us. Ask blueEX on the UAN below for the nearest office or collection point.
Phone: (021) 111-258-339 (National UAN)
Islamabad / Rawalpindi
No blueEX office address in this city has been confirmed by us. Ask blueEX on the UAN below for the nearest office or collection point.
Phone: (021) 111-258-339 (National UAN)
Faisalabad
No blueEX office address in this city has been confirmed by us. Ask blueEX on the UAN below for the nearest office or collection point.
Phone: (021) 111-258-339 (National UAN)
Multan
No blueEX office address in this city has been confirmed by us. Ask blueEX on the UAN below for the nearest office or collection point.
Phone: (021) 111-258-339 (National UAN)
Peshawar
No blueEX office address in this city has been confirmed by us. Ask blueEX on the UAN below for the nearest office or collection point.
Phone: (021) 111-258-339 (National UAN)
Sialkot
No blueEX office address in this city has been confirmed by us. Ask blueEX on the UAN below for the nearest office or collection point.
Phone: (021) 111-258-339 (National UAN)
Gujranwala
No blueEX office address in this city has been confirmed by us. Ask blueEX on the UAN below for the nearest office or collection point.
Phone: (021) 111-258-339 (National UAN)
When to call blueEX, and when tracking online is enough
Online tracking answers most questions without waiting on the phone. Some problems do need a call to blueEX:
Use Online Tracking For:
- Checking whether the seller has sent the parcel.
- Following the parcel while it is "In Transit" between hubs.
- Checking whether the rider has left the local station with your parcel today.
- Confirming when the parcel was delivered and who received it.
Call Customer Helpline For:
- A failed delivery note such as "Consignee Unreachable" or "Premises Closed".
- Adding a missing house number or landmark for the rider.
- Asking blueEX to hold the parcel at a branch so you can collect it.
- A COD problem, or a parcel marked delivered that you never received.
What to have ready before you call blueEX
These details help the blueEX agent find your parcel quickly:
How to dial the blueEX helpline
From a mobile phone, dial the Karachi city code 021 before the UAN number 111-258-339. From outside Pakistan, start with +92 and then 21.
If your problem is not solved on the first call
If the agent says your parcel needs to be checked at a hub, ask for a complaint or ticket number. Write down the agent’s name, the time of the call and the ticket number, so you can follow up later.
For a store or business dispute that is not solved, email blueEX customer care at ask@blue-ex.com so you have a written record. Attach clear photos of the booking receipt, the invoice and the parcel label to help them check faster.
Helpline Frequently Asked Questions
What is the blueEX helpline number?
The blueEX UAN helpline is (021) 111-258-339, also written as 021-111-BlueEX. You can call it from any landline or mobile network in Pakistan.
What is the blueEX customer support email?
For written questions, proof-of-delivery (POD) requests and billing queries, email blueEX support at ask@blue-ex.com.
When can I reach blueEX?
blueEX lists its delivery and branch hours as Monday to Saturday, 9:00 AM to 6:00 PM. The tracker on this site works at any time of day.
Can blueextracking.com change my delivery address or contact the rider?
No. blueextracking.com is an independent tracking website and never holds your parcel. To change an address or ask for a branch hold, call blueEX on (021) 111-258-339.
What should I have ready before I call blueEX?
Keep your full tracking number, the receiver's phone number, the booking date and the delivery address in front of you before you call.
Have your blueEX tracking number ready?
Check the latest scan online before you call.